Shipping policy
Shipping Policy
At The Coach, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us — we are here to help.
1. Where We Ship
We currently ship to all governorates across Egypt.
2. Handling Time
Orders are processed within 1–3 working days. If you place an order after 12:00 PM (GMT+02:00) Cairo Time, we will process it on the next business day. Orders placed on Fridays or public holidays will be processed on the next working day.
3. Shipping Rates and Delivery Times
| Shipping Zone | Shipping Fees (EGP) | Estimated Delivery Time |
|---|---|---|
| Cairo & Giza | Free for orders above 3,000 EGP / 75 EGP for orders under 3,000 EGP | 1–2 Business Days |
| Alexandria | Free for orders above 3,000 EGP / 75 EGP for orders under 3,000 EGP | 1–2 Business Days |
| Delta Region | Free for orders above 3,000 EGP / 75 EGP for orders under 3,000 EGP | 2–3 Business Days |
| Canal Zone | Free for orders above 3,000 EGP / 89 EGP for orders under 3,000 EGP | 2–3 Business Days |
| Upper Egypt, Red Sea, North Coast & Matrouh | Free for orders above 3,000 EGP / 89 EGP for orders under 3,000 EGP | 4–5 Business Days |
4. Shipping Carriers
Your order will be delivered safely and efficiently through our trusted shipping partners operating across Egypt.
5. Tracking Your Order
Once your order ships, we will send you a confirmation email with a tracking number and a link so you can follow your package online. Please allow up to 24 hours for the tracking information to be updated.
6. Delivery Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to high demand, carrier delays, or circumstances outside our control. In such cases, we will do our best to keep you informed.
7. Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with our shipping partners to resolve the issue promptly.
8. Contact Us
If you have any questions about your shipping or order, please reach out to us:
- Email: info@thecoachsupp.com
- Location: Cairo, Egypt
- Support Hours: Saturday to Thursday, 9 AM – 10 PM
We aim to respond within 24 business hours.