Refund policy
Refund Policy
Your satisfaction is our priority at The Coach. If your order doesn't meet the standard, we've made our return and refund process as straightforward as possible.
1. What Products Can Be Returned
We accept returns only for new, unopened products in their original condition. Final sale and discounted items cannot be returned.
2. Return Time Frame
Returns are accepted within 14 days of delivery.
3. Item Condition Requirements
To be eligible for a return, items must be unused, in their original packaging, with all seals, tags, and accessories included. Products that have been opened or partially used are not eligible for return.
4. How to Start a Return
To initiate a return, please contact us at info@thecoachsupp.com with your order number and reason for return. Once approved, we will send you return instructions. Please include your receipt or order confirmation and package the items securely.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. In such cases, The Coach will cover the return shipping cost.
6. Refunds
Refunds are processed within 14 business days after we receive and inspect your returned item. Refunds are issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
We are happy to assist with exchanges. To proceed, please return your original purchase following the process above and place a new order for the item you wish to receive.
8. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@thecoachsupp.com with photos of the issue. We will resolve it promptly at no additional cost to you.
9. Contact Information
If you have any questions about returns or refunds, please reach out to us:
- Email: info@thecoachsupp.com
- Location: Cairo, Egypt
- Support Hours: Saturday to Thursday, 9 AM – 10 PM
We aim to respond within 24 business hours.